Shipping Policy

Shipping Details:

  • Shipping Method: All items are shipped using 2nd Class with included tracking. Orders aim to be dispatched within 3 working days of purchase.
  • Tracking Information: Customers receive automatic tracking details via email once the item is shipped.
  • Shipping Partner: Reloaded London operates with Royal Mail for shipping services.
  • Potential Delays: Any delays caused by Royal Mail during peak periods are beyond Reloaded London's control.
  • Responsibility Disclaimer: Reloaded London cannot be held responsible for delays due to Royal Mail's operational issues.

Shipping Durations:

  • UK Shipping: Approximately 2-3 working days from the day of dispatch.
  • Worldwide Shipping: Approximately 10 working days from the day of dispatch.
  • Note: Tracking and delivery confirmation might reflect post arrival at a depot or destination.

International Shipments:

  • Customs Fees: Reloaded London does not cover duties/taxes/customs fees for international shipments.
  • Unsettled Charges: If an international customer fails to pay customs charges resulting in package return, only the item's cost will be refunded, potentially deducting courier fees.

Taxes and Duties:

  • Recipient Responsibility: Import taxes, duties, and related customs fees are the responsibility of the recipient.
  • Information Source: Customers are directed to contact their local customs office for further details on charges.

Disclaimer:

It's essential to clearly state that potential delays and fees related to international shipping, such as customs charges, are not the responsibility of Reloaded London.