Shipping Policy
Shipping Details:
- Shipping Method: All items are shipped using 2nd Class with included tracking. Orders aim to be dispatched within 3 working days of purchase.
- Tracking Information: Customers receive automatic tracking details via email once the item is shipped.
- Shipping Partner: Reloaded London operates with Royal Mail for shipping services.
- Potential Delays: Any delays caused by Royal Mail during peak periods are beyond Reloaded London's control.
- Responsibility Disclaimer: Reloaded London cannot be held responsible for delays due to Royal Mail's operational issues.
Shipping Durations:
- UK Shipping: Approximately 2-3 working days from the day of dispatch.
- Worldwide Shipping: Approximately 10 working days from the day of dispatch.
- Note: Tracking and delivery confirmation might reflect post arrival at a depot or destination.
International Shipments:
- Customs Fees: Reloaded London does not cover duties/taxes/customs fees for international shipments.
- Unsettled Charges: If an international customer fails to pay customs charges resulting in package return, only the item's cost will be refunded, potentially deducting courier fees.
Taxes and Duties:
- Recipient Responsibility: Import taxes, duties, and related customs fees are the responsibility of the recipient.
- Information Source: Customers are directed to contact their local customs office for further details on charges.
Disclaimer:
It's essential to clearly state that potential delays and fees related to international shipping, such as customs charges, are not the responsibility of Reloaded London.